GoodAccess Review

GoodAccess is an option for businesses seeking affordable and secure VPN solutions, particularly those in the small to mid-sized range. It offers various plans, including a free starter option, catering to different budgetary needs.

The service features robust security measures such as AES 256-bit encryption and a no-logs policy, which are standard in the industry for ensuring data protection.

When comparing GoodAccess to competitors, one consideration is the number of server locations available, where it may have fewer options. This could impact connection speed and reliability depending on your geographic location and specific needs.

A critical aspect to evaluate is whether GoodAccess’s combination of dedicated VPN gateways and identity-based controls effectively delivers the necessary security and flexibility for your business operations.

In assessing GoodAccess, it’s important to weigh these factors against the specific requirements of your business to determine if its offerings align with your needs for a secure and efficient VPN service.

Key Takeaways

GoodAccess offers cost-effective VPN plans with competitive pricing starting at $1.9/user, lower than NordVPN and Surfshark.
It features strong security measures, including AES 256-bit encryption, 2FA, and identity-based access controls.
The VPN service lacks bandwidth limits, suitable for data-heavy activities, though server locations are limited to 24 countries.
User-friendly interface and apps available for major platforms, with a 4.7/5 rating for the admin dashboard.
Strong customer support with timely responses, surpassing competitors like Cisco AnyConnect and NordLayer in user satisfaction.

Pricing and Plans

GoodAccess offers a selection of pricing plans designed to accommodate different user requirements.

The Starter plan is available at no cost and is suitable for small teams in need of basic security features. This plan can be an appropriate option for those with limited financial resources.

For users whose requirements expand, the Essential plan is available at $9 per user per month, with a minimum of five users. This plan includes features such as static IP and two-factor authentication (2FA), enhancing the security of operations.

For users with more extensive needs, the Premium plan is priced at $14 per user per month, also with a five-user minimum. It includes priority support, facilitating timely assistance.

Large organizations may consider the Enterprise plan, which is customized to meet specific needs. Pricing for this plan is determined through direct negotiation with GoodAccess sales, allowing for flexibility and customization.

GoodAccess provides a 20% discount for those opting for annual billing, which can make long-term commitments more financially viable for businesses seeking to optimize their resources.

Features

GoodAccess provides a comprehensive range of features aimed at improving security and simplifying access for remote teams. The platform includes a dedicated VPN gateway and static IP addresses, which help ensure secure and consistent access across multiple devices. This configuration is particularly beneficial for maintaining a reliable connection, which is essential in remote work settings.

Additionally, GoodAccess VPN incorporates identity-based access controls, such as two-factor authentication (2FA) and single sign-on (SSO). These mechanisms enhance security by ensuring that only authorized users can access the system, thereby reducing the likelihood of unauthorized logins.

To mitigate risks from online threats and harmful websites, GoodAccess features a Threat Blocker. This function strengthens network security, providing an additional layer of protection as team members engage in online activities.

Furthermore, the platform is capable of effectively managing IoT devices, servers, and virtual machines, which makes it adaptable to various business requirements. This functionality aids in streamlining operations within cloud-based environments, allowing IT teams to concentrate on more strategic initiatives.

GoodAccess also offers access logs, which are crucial for monitoring and auditing user activities. These logs support compliance and accountability within the network.

Privacy and Security

GoodAccess focuses on privacy and security by utilizing advanced encryption protocols, such as AES 256-bit, to protect data from unauthorized access. This level of encryption is widely regarded as secure and is used to ensure the confidentiality of user information.

GoodAccess adheres to a no-logs policy, meaning it doesn’t retain records of user activity, which enhances user privacy and reduces the risk of data exposure.

The service incorporates Multi-Factor Authentication (MFA) to help prevent unauthorized logins. MFA requires users to provide an additional verification method besides just a password, thereby adding a layer of security.

GoodAccess also offers features like IP whitelisting and DNS filtering, which allow users to manage network access and defend against online threats.

Operating outside the 5/9/14-Eyes Alliances, GoodAccess aims to offer enhanced privacy protection by reducing the likelihood of data being shared with international intelligence agencies. This strategic location choice is intended to mitigate risks associated with governmental surveillance.

Collectively, these features are designed to maintain the security and confidentiality of users’ online activities.

Streaming and Torrenting

Many users of GoodAccess haven’t yet provided extensive feedback on its streaming capabilities, leaving this area relatively unexplored. Certain features, however, suggest it could be suitable for streaming and torrenting. The absence of bandwidth limits and download caps allows for data-intensive activities without restrictions.

Nonetheless, user reports indicate a consistent speed reduction of approximately 17% when using certain servers, such as those located in South Africa. This speed drop could affect streaming quality and may lead to buffering issues for high-definition content.

Accessing region-specific content might also present challenges due to a limited number of server locations. If attempting to stream content restricted to certain regions, the available server options may not suffice. While GoodAccess prioritizes providing a secure connection, its effectiveness in maintaining high streaming performance is uncertain without more comprehensive user feedback.

For torrenting, the lack of bandwidth restrictions is advantageous, permitting the download of large files without limitations. However, the noted speed decrease and limited server options could affect the overall user experience.

User Experience and Apps

GoodAccess’s appeal is largely due to its straightforward and user-friendly interface, which allows users to navigate and manage secure networks through a detailed admin dashboard. The platform is well-regarded, with reviews indicating a 4.7 out of 5 rating, attributed to its simple setup and maintenance process.

GoodAccess offers mobile and desktop applications compatible with Windows, macOS, Android, and iOS, providing necessary flexibility for remote work and ensuring stable connections.

The platform’s dashboard facilitates easy management of secure networks, enabling effective handling of user insights and access controls. This simplifies both the initial setup and ongoing management processes.

The inclusion of multi-factor authentication (MFA) enhances login security, offering additional protection against unauthorized access.

The applications are designed to maintain stable and fast connections, which are crucial for a smooth user experience. The intuitive interface, whether on a mobile device or desktop, allows users to efficiently utilize the platform’s capabilities.

This combination of security, flexibility, and usability positions GoodAccess as a viable option for managing secure connections.

Customer Support

GoodAccess demonstrates strong customer support, offering timely and knowledgeable assistance that contributes to user satisfaction. Users regularly report high satisfaction ratings, mainly due to the support team’s prompt and effective responses.

Whether dealing with minor issues or more complex problems, users can expect timely replies from the support team. Customer service is available via email and chat, accommodating different user preferences and ensuring easy access to support. For the Essential plan, chat support is available during Czech business hours, whereas Enterprise plans have the advantage of 24/7 live chat access.

The average response time for email inquiries is approximately 12 hours, though delays may occur outside business hours. In addition to direct support, GoodAccess provides a comprehensive Support Portal containing guides and FAQs. This resource assists with user onboarding and helps users navigate the platform effectively.

However, some users have suggested improvements in documentation and communication regarding product updates to further enhance the customer support experience. By addressing these suggestions, GoodAccess could further improve its support system.

New users of GoodAccess can expect a customer support service designed to facilitate a smooth and satisfactory experience.

Comparison with Competitors

How does GoodAccess compare to its competitors? In terms of affordability, GoodAccess offers a competitive price of $1.9 per user, which is generally lower than alternatives such as NordVPN and Surfshark, known for having higher starting prices with similar features.

For small businesses, GoodAccess provides a cost-effective VPN service tailored to specific needs, including static IP solutions.

Regarding customer support, GoodAccess performs well against competitors like Cisco AnyConnect and NordLayer. It’s noted for having a responsive support team, leading to higher user satisfaction, which can be important for those prioritizing customer service.

Although GoodAccess doesn’t offer as many server locations as services like Encrypt.me, with coverage in around 24 countries, it compensates with its customizability, which is beneficial for businesses requiring specific configurations.

While competitors such as NordVPN offer advanced online security features, including a kill switch, some users choose GoodAccess for its balance of cost and customizability.

Conclusion

In conclusion, GoodAccess is a solid choice for small to mid-sized businesses seeking a cost-effective VPN solution. You’ll appreciate its competitive pricing, especially with the free Starter Plan, and its robust security features like AES 256-bit encryption. While it may have fewer server locations, its user-friendly apps and strong customer support make up for it. Compared to competitors, GoodAccess offers a customizable and practical solution for secure, identity-based access control, ensuring peace of mind for your business needs.