UTunnel VPN Review

For small businesses considering a VPN, UTunnel VPN presents itself as an option with competitive pricing and solid security features. Priced at $6 per user per month, it offers 256-bit AES encryption and multi-factor authentication, appealing to those who prioritize security.

However, potential users should weigh these advantages against its limitations, such as an average customer support response time of three hours.

It is also important to evaluate how UTunnel VPN compares with other VPNs in areas like streaming capabilities and overall user experience. This analysis can help determine if UTunnel VPN aligns with your specific needs.

Key Takeaways

UTunnel VPN offers competitive pricing, with plans starting at $6 per user per month.
Features include Zero Trust Application Access, split tunneling, and 256-bit AES encryption for enhanced security.
Streaming capabilities can unblock platforms like BBC iPlayer; UK Netflix may require additional setup.
Customer support is available via email with an average response time of 3 hours.
Users find the interface user-friendly, but customer service could improve compared to competitors offering 24/7 live chat.

Pricing and Plans

UTunnel VPN offers pricing and plans that are structured to accommodate various business requirements. Their pricing model is transparent, providing clear choices for businesses of different sizes.

The Basic Plan is priced at $6.00 per user per month and includes essential features suitable for small businesses that require fundamental VPN services. For enhanced security and access management needs, the Standard Plan is available at $8.00 per user per month, offering additional advanced features.

For organizations with specific needs, UTunnel provides customizable plans. These plans can be adapted to meet unique requirements, allowing businesses to scale as needed.

Additionally, the service includes options for affordable static IP addresses, which can enhance the value of the subscription.

UTunnel VPN also offers a 14-day free trial, enabling potential users to assess their services without any financial commitment. This trial period allows businesses to determine how well the plans meet their specific needs.

Features

UTunnel VPN offers a set of features designed to address contemporary business security requirements. It includes Zero Trust Application Access (ZTAA), which facilitates secure remote access by enabling connections to internal applications through web browsers, eliminating the need for complex client installations. This approach is intended to enhance team productivity while maintaining security standards.

The MeshConnect feature is notable for its provision of detailed access controls and Zero Trust Network Access (ZTNA) capabilities. Utilizing WireGuard technology, it supports secure mesh networking, which is beneficial for businesses aiming to create a secure network environment.

Additionally, UTunnel VPN accommodates site-to-site connections using IPSec, enabling resource sharing across multiple locations by forming secure tunnels between VPN servers and hardware gateways.

Another feature, split tunneling, allows users to optimize internet speed by directing specific traffic through the VPN while other traffic bypasses it, thus promoting efficient bandwidth usage.

Security is further strengthened with military-grade 256-bit AES encryption, multi-factor authentication, and role-based access controls. Moreover, UTunnel VPN’s customer support and cloud server options provide necessary assistance and adaptability in the evolving business landscape.

Privacy and Security

UTunnel VPN offers a range of features focused on privacy and security, aiming to protect data from potential cyber threats. It utilizes 256-bit AES encryption, which is considered a high standard in data security, to safeguard user information against unauthorized access.

Although UTunnel states that it doesn’t log user activity, its privacy policy indicates that it collects device information and separate log data for website visits. This aspect might be a point of concern for users who prioritize privacy, and it’s important to consider this when evaluating the service.

Additionally, UTunnel enhances security through Two-Factor Authentication (2FA), providing an extra layer of account protection. The service’s role-based access control feature allows users to manage network access, potentially improving secure connectivity.

Static IP addresses are also available, which can help control online presence and prevent unauthorized access.

UTunnel includes split tunneling, enabling users to select which applications use the VPN. This can help optimize internet performance while maintaining secure connections for specific applications.

These features collectively contribute to a security-focused service for users concerned with online safety.

Streaming and Torrenting

Many users consider using VPNs for streaming and torrenting, and UTunnel VPN provides varied results in these areas. For those interested in accessing streaming platforms, UTunnel can unblock services like BBC iPlayer and ITV effectively. However, accessing UK Netflix may pose some difficulties, and users might need to adjust server settings to achieve the desired outcome.

The average connection speed when using the IKEv2 protocol is approximately 260Mbps, which supports adequate streaming and torrenting experiences, particularly for high-definition content.

UTunnel VPN also offers split tunneling functionality, which enables users to efficiently manage their bandwidth by directing only certain traffic through the VPN while allowing other internet activities to proceed normally. This feature is beneficial for optimizing both streaming and torrenting activities.

The Windows application supports OpenVPN and IKEv2 protocols, and the Android app has recently included WireGuard support, providing users with additional choices for efficient streaming and torrenting. While UTunnel generally performs well, accessing some sites may require adjustments and testing.

User Experience and Apps

UTunnel VPN’s user-friendly interface is a key feature that makes it accessible to users without extensive technical knowledge. The straightforward web dashboard facilitates the setup and management of the VPN server, allowing users to establish a secure connection efficiently. This ease of use enables users to focus on their primary tasks without being hindered by complex technical processes.

The VPN provides consistent performance, which is crucial for activities such as streaming and browsing, particularly in business environments where high-speed connections are essential. The app’s design supports easy navigation, simplifying the management of user roles and server access. This user-friendly management system contributes to a positive user experience, as noted by many users.

UTunnel VPN undergoes regular updates and improvements, often informed by customer feedback. These updates enhance the app’s reliability and help reduce disconnect issues, contributing to the smooth operation of the VPN.

The thoughtful design and ongoing refinements make UTunnel VPN a dependable service for both personal and professional use, offering a solid VPN solution for those in need of secure and efficient connectivity.

Customer Support

UTunnel VPN offers customer support through an email ticketing system with an average response time of approximately 3 hours. This timely response helps users resolve issues efficiently.

During the setup process, on-call support is available to assist with initial configurations, which can be beneficial for a smooth start. The UTunnel website also provides various guides and tutorials, aiding users in troubleshooting and solving issues independently.

While UTunnel doesn’t offer 24/7 chat support, the overall customer service is rated at 6.0 out of 10. This score suggests that there’s room for improvement, yet it indicates a reasonable level of customer satisfaction and effectiveness in addressing user concerns.

Comparison with Competitors

UTunnel VPN offers a cost-effective pricing structure, starting at $6 per user per month, which is more affordable compared to competitors such as NordVPN and ExpressVPN that begin at approximately $11.95. This pricing may be advantageous for business users seeking economical VPN solutions.

In terms of features, UTunnel provides basic options like Zero Trust access and split tunneling but doesn’t include features like built-in ad blockers and dedicated streaming servers, which some competitors offer.

Regarding network security and privacy practices, UTunnel has room for improvement. It engages in limited data collection but doesn’t match the transparency or the strict no-logs policy found in services like ExpressVPN.

Speed tests indicate that UTunnel’s IKEv2 download speeds average around 260Mbps, which is competitive, although it may not achieve the highest performance levels of some leading competitors under optimal conditions.

For customer support, UTunnel uses an email ticketing system with a 3-hour response time. This approach is less immediate than the 24/7 live chat support provided by competitors such as Surfshark and CyberGhost, which can offer more timely user assistance.

Conclusion

In conclusion, UTunnel VPN stands out as a competitive choice for small businesses looking for affordable and secure VPN solutions. With pricing starting at just $6 per user per month, it offers essential features like 256-bit AES encryption and multi-factor authentication. While its user-friendly interface and performance-enhancing features like Zero Trust Application Access are commendable, the customer support response time could be faster. Overall, it’s a solid option in the VPN market for those prioritizing security and ease of use.